Shipping policy

Shipping Policy


We are committed to delivering your products safely and on time, at no additional cost.


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Shipping Method


We offer the following shipping method for all customers:


Standard Shipping: 10 to 20 days (ESTIMATE)


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Shipping Costs


Standard Shipping: Low cost for all orders, regardless of destination.


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Processing Time


Orders are processed and shipped within 3–9 business days of payment confirmation.


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International Shipping


We ship worldwide. Delivery times may vary slightly depending on the recipient’s location, but are generally between 10 and 20 days.


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Loss or Damage During Shipping


Veyro Official is not responsible for packages lost or damaged during shipping. However, if you experience any issues with your order, our customer service team will be happy to help resolve the issue and work with you to find a suitable solution.


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Shipping Timeframe


The timeframe provided is an estimate only and is not guaranteed. Veyro Official is not liable for delays outside of this estimate. You may contact customer support at any time to inquire about the status of your order.


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Returns & Refunds Policy


By completing a purchase on Veyro Official, you acknowledge and agree to the terms of this Returns & Refunds Policy.


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Customised and Made-to-Order Items


Customised items, including products with custom names, numbers, or any form of personalisation, are made to order.


Once a customised order has entered processing or production, it is strictly non-refundable and non-returnable. This includes situations where:


  • The customer changes their mind
  • The wrong size is ordered
  • The item is no longer wanted


A customised order may only be cancelled and refunded if production has not yet started, and only at the sole discretion of Veyro Official.


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Non-Customised Items


For non-customised items, any request for a return or refund must be submitted within 30 days of purchase.


Requests submitted after this period will not be accepted unless the item is proven to be faulty in accordance with applicable consumer law.


All returns are subject to approval.


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Conditions for Returns


Returns will only be accepted if the item is:


  • Incorrect
  • Defective
  • Damaged upon arrival


The issue must be reported within 10 days and supported by clear photographic evidence.


Items must be:


  • Unworn
  • Unused
  • In original condition and packaging


(unless confirmed defective)


Veyro Official reserves the right to reject any return that does not meet these conditions.


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Unauthorised Returns


Items must not be returned without prior written approval from Veyro Official.

Unauthorised returns may be refused and will not be refunded.


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Refund Processing


Refunds are issued only after the returned item has been received and inspected.


Refunds will be processed to the original payment method.


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Shipping Fees


  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility, unless the issue is due to an error by Veyro Official


(e.g. incorrect or damaged item)


Prepaid return labels will not be provided for standard returns.


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Chargebacks and Disputes


Customers agree to contact Veyro Official first to resolve any issues before initiating a chargeback or dispute.


Any disputes that contradict this policy, confirmed order details, tracking information, or proof of delivery will be formally contested using this policy as supporting evidence.


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Final Policy Authority


Veyro Official reserves the right to:


  • Determine refund eligibility
  • Refuse refunds that violate this policy
  • Update or modify this policy at any time without prior notice